Drame Free

We are an activewear brand created for today’s active woman

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FAQ – TERMS AND CONDITIONS

1. WHO WE ARE AND HOW TO CONTACT US

1.1 who we are. We are DRAMA-FREE OFFICIAL CORP. a company INCORPORATION and register in United States with company number 84-2456268 our main office is at 12701 S John Young parkway suite 115 Orlando Fl 32837.

1.2 How to contact us. You can contact us at www.dramafreeofficial.com/en/contact-us or by contacting us at the address above

1.3 How we may contact you.If we have to contact you, we will send an email to the email address you provided to us in your last order.

2. PLACING AN ORDER

2.1 How you can place an order. Orders are placed solely through our website. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check, double check and even triple check your order (e.g. the product(s), size(s) and delivery address) before clicking the “place order” button.

2.2 Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket. Our official acceptance of your order takes in the United Kingdom place when we email you to confirm we’ve accepted your order. It’s at this point that a contract will come into existence between you and us. When we accept your order, we’ll also confirm your order number. If you need to contact us about your order, you should quote this number.

2.3 Restrictions on placing orders. To order our products, you must be at least 18 years old and be authorized to use the payment method which you use to pay for the products you order.

3. OUR RIGHTS TO CANCEL YOUR ORDER

3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to), we’ll let you know by email and we won’t charge you for the product.

3.2 Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, get in touch with our customer service team.

3.3 Suspending the supply of products. We may have to suspend the supply of a product to you to:

3.3.1 deal with technical problems or make minor technical changes;

3.3.2 update the product to reflect changes in relevant laws and regulatory requirements; and/or

3.3.3 make changes to the product as notified by us to you.

4. OUR PRODUCTS

4.1 What we provide. We provide fitness gear, including clothing and accessories.

4.2 Descriptions of our products. The pictures of our products (and packaging) on our website are for illustrative purposes only. We work to ensure that colours are displayed accurately but we can’t guarantee that a device’s display of the colours exactly reflects those of our products.

5. DELIVERY

5.1 Delivery destination. For orders placed on our dramafreeofficial.com website, we ship to the United States

5.2 The risk of loss for products purchased from us passes to you upon our delivery to the carrier. Title for products purchased from us transfers to you upon payment for the products.

5.3 When we will provide the products. When we deliver the products to you will depend on the delivery method you select during the order process. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.

5.4 We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.

5.5 If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products.

6. YOUR RIGHTS

6.1 If what you have bought is faulty or differs substantially from how it is described on our website you may have a legal right to get the product replaced or to be given a refund. In this case, the return will be free in the United States provided you return the product to us within 30 days from the date you receive it.

6.2 If you want to end the contract because of one of the reasons set out below, the contract will end immediately, we will refund you in full for any products which you have paid for but which have not been supplied to you. The reasons are:

6.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;

6.2.2 we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;

6.2.3 we have told you that supply of the products may be significantly delayed because of events outside our control;

6.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or

6.2.5 you have a legal right to end the contract because of something we have done wrong.

6.3 If you have changed your mind about the product. We offer a goodwill guarantee which gives you 30 days from the day you (or someone you nominate) receives the products to change your mind. If your products are split into several deliveries over different days, you have until 30 days after the day you (or someone you nominate) receives the last delivery to change your mind. In either case, you will need to pay the cost of the return. Please note that some products can’t be returned, such as:

6.3.1 products sealed for health protection or hygiene purposes (e.g. swimwear, underwear or socks) that have been unsealed after you receive them or are not in their original packaging or have had any tags or the hygiene slip removed;

6.3.2 water bottles which have been unsealed or used in any way;

6.3.3 any product which has had the care label cut and/or removed;

6.3.4 any product which is missing any component part(s) when returned by you (unless this is because of something we have done); and

6.3.5 any products which become mixed inseparably with other items after their delivery.

6.4 In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for – just contact us to let us know.

7. RETURNS AND REFUNDS

7.1 Tell us you want to end the contract. To end the contract with us, ask us any questions or in the unlikely event that you have any complaints about the product, please let us know by contacting our customer service team through our online form at www.dramafreeofficial.com/en/contact-us/ or via any of the other options on our website. Please provide your name, delivery address, order number and email address so we can help you quickly and easily.

7.2 Returning products after ending the contract. If you end the contract for any reason after products have been sent to you or you have received them, you must return them to us. Contact us at www.dramafreeofficial.com/en/contact-us/, send us the required information (including details of the product(s) you are returning and the reason(s) for the return). Following this, you should leave the package containing the product(s) you are returning at one of the collection points that we will identify to you. Please make sure that the products are returned to us within 30 days after you receive it. We reserve the right to limit returns/exchanges made with or without receipts for any reason.

7.3 How and when we will refund you. We will refund you the price you paid for the products (including delivery costs where applicable) by the method you used for payment.  If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you.

8. PRICE AND PAYMENT

8.1 Where to find the price for the product. The price of the product before checkout are exclusive of any applicable Sales Tax. The amount of Sales Tax chargeable will be confirmed at checkout based on your delivery address. We take care to ensure that the price of the product advised to you is correct. However, please see clause 8.4 for what happens if we discover an error in the price of the product you order.

8.2 We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website. If you placed your order for a product before the price change, the price will be as stated on our website at the time when you placed your order.

8.3 Offers and promotional discounts are only available subject to their specific terms and conditions which will be shown on our website. Offers and promotional discounts cannot be combined with any other offer. Offers and promotional discounts are not valid on previous purchases.

9.4 What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

9.5 When you must pay and how you must pay. We accept payment by Visa, Mastercard, American Express and PayPal. We will not charge you until we dispatch the products to you, although the price payable by you for the products may appear as pending transactions against the payment method you use.

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